Privacy policy

Effective Date: August 13, 2026

Mama Claudia’s Keto and Gluten Free Bakehouse (“Mama Claudia’s,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit or shop through mamaclaudias.com (the “Website”).

This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices you may have regarding your information.

By using our Website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

Our business is located at:

Mama Claudia’s Keto and Gluten Free Bakehouse
21957 US Highway 19 N
Clearwater, FL 33765
United States

1. INFORMATION WE COLLECT

We may collect information that you provide directly to us and information that is automatically collected when you use our Website.

Information you provide to us

When you place an order, contact us, subscribe to our email list, join the Bread Club, or otherwise interact with us, we may collect information such as:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order information

  • Products purchased

  • Shipping and delivery information

  • Information you provide when contacting customer service

  • Information you voluntarily provide through forms, reviews, surveys, or other communications

Payment information may be processed by our payment-processing providers. We generally do not need to retain your complete credit-card number on our own systems.

Information collected automatically

When you visit our Website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic location

  • Pages visited

  • Products viewed

  • Search activity on the Website

  • Referring websites

  • Date and time of visits

  • Website interactions

  • Cookie and similar technology information

This information may be used to help us operate, secure, maintain, and improve the Website and understand how customers use it.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

  • Process and fulfill orders

  • Process payments

  • Ship and deliver products

  • Send order confirmations and shipping updates

  • Provide customer service

  • Respond to questions and requests

  • Manage subscriptions such as the Bread Club

  • Maintain customer accounts

  • Improve our products and Website

  • Understand customer preferences

  • Prevent fraud and unauthorized transactions

  • Maintain Website security

  • Send promotional emails when permitted by law and when you have provided the appropriate consent

  • Provide information about new products, special offers, recipes, promotions, and other Mama Claudia’s news

  • Comply with applicable laws and legal obligations

We do not use your personal information for purposes unrelated to our business without an appropriate legal basis or your permission when permission is required.

3. ONLINE ORDERS AND PAYMENTS

When you place an order through our Website, information necessary to complete the transaction is collected and processed.

This may include your name, billing information, shipping address, contact information, order details, and payment information.

Our online store is powered by Shopify. Payment information may be processed by Shopify and/or third-party payment providers used through our online store.

We do not ask you to provide complete payment-card information to us through email, text message, or other informal communication.

4. SHIPPING AND DELIVERY INFORMATION

We use information such as your name, shipping address, email address, telephone number, and order details to prepare and deliver your order.

We may provide necessary information to shipping companies, delivery providers, and other service providers involved in fulfilling your order.

Mama Claudia’s ships freshly baked products throughout the United States.

Orders are generally prepared for shipment on a weekly schedule. Orders placed by the Tuesday cutoff are scheduled to ship on Wednesday. Orders placed after the weekly cutoff will generally be scheduled for shipment the following Wednesday.

Actual delivery timing may vary depending on the shipping method selected, carrier transit times, destination, weather, holidays, and other circumstances outside of our control.

Because our products are freshly baked and contain no unnecessary preservatives, shipping and delivery timing can affect freshness. Customers are responsible for promptly receiving their packages and following the storage instructions provided with their order.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

  • Keep the Website functioning properly

  • Remember shopping-cart information

  • Understand how visitors use the Website

  • Improve Website performance

  • Understand which products are popular

  • Measure marketing campaigns

  • Provide relevant advertising where permitted

  • Improve the customer shopping experience

Some technologies may be provided by third-party service providers.

Your browser may allow you to control or block certain cookies. However, disabling certain cookies may affect Website functionality.

6. MARKETING COMMUNICATIONS

If you subscribe to our email list or otherwise provide appropriate consent, we may send you marketing communications about:

  • New products

  • Special offers

  • Promotions

  • Recipes

  • Seasonal products

  • Bread Club information

  • Events

  • Mama Claudia’s news

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you opt out of marketing communications, we may continue to send necessary transactional communications, such as order confirmations, shipping notifications, or customer-service communications.

7. TEXT MESSAGES

If Mama Claudia’s offers SMS or text-message marketing and you choose to participate, we may collect and use your telephone number and information related to your consent to receive text messages.

Your participation in an SMS program is voluntary.

You may opt out of marketing text messages by following the instructions contained in the applicable message, such as replying STOP where supported.

We will not condition the purchase of goods on your consent to receive marketing text messages.

SMS information and consent records may be shared with service providers that help us operate our messaging program, such as messaging-platform providers, mobile carriers, and other vendors necessary to deliver the service.

8. HOW WE SHARE INFORMATION

We may share information with companies and service providers that help us operate our business.

Depending on the services we use, these may include:

  • Shopify and e-commerce service providers

  • Payment processors

  • Shipping and delivery providers

  • Website hosting and technology providers

  • Email and marketing providers

  • Customer-service providers

  • Analytics providers

  • Fraud-prevention and security providers

  • Professional advisors

  • Government authorities when required by law

We only provide service providers with information reasonably necessary for them to perform the services they provide to us.

We do not sell your personal information as a business model.

9. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, social-media platforms, payment services, or other online services.

If you follow a link to another website, that website's privacy policy and terms will apply to your activity there.

We are not responsible for the privacy practices, security, or content of websites that we do not operate.

10. SOCIAL MEDIA AND CUSTOMER CONTENT

If you interact with Mama Claudia’s through social-media platforms, your interactions may also be governed by the privacy policy of the applicable social-media platform.

If you voluntarily submit photographs, reviews, testimonials, comments, or other content to us, we may use that content for legitimate business and marketing purposes when permitted by applicable law and the terms under which the content was submitted.

11. DATA SECURITY

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee that information transmitted to or through our Website will always remain completely secure.

12. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Maintain business and financial records

  • Provide customer service

  • Manage subscriptions

  • Resolve disputes

  • Prevent fraud

  • Comply with legal and tax obligations

  • Enforce agreements

The appropriate retention period may vary depending on the type of information and the reason it was collected.

13. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include, where applicable:

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate information

  • Requesting deletion of certain information

  • Requesting information about how your personal information is collected or used

  • Opting out of certain marketing communications

  • Exercising other privacy rights provided by applicable law

Because privacy laws differ by state and may change over time, the availability and scope of these rights may depend on your location and circumstances.

To make a privacy request, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

14. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide additional rights regarding your personal information.

Depending on the circumstances, these rights may include the right to request information about the categories of personal information collected, the purposes for which it is used, the categories of sources and recipients, and other information required by applicable California law.

California residents may also have rights to request deletion or correction of certain personal information and to opt out of certain forms of sharing or targeted advertising when applicable.

We will process verified requests in accordance with applicable California law.

To submit a privacy request, contact us using the information in the “Contact Us” section.

15. OTHER STATE PRIVACY LAWS

Other states may provide additional privacy rights.

If you are a resident of a state with applicable comprehensive privacy legislation, you may have additional rights regarding your personal information.

We will honor applicable rights and requirements under the laws that apply to our business and your interaction with us.

16. CHILDREN'S PRIVACY

Our Website is not intended to be directed toward children under 13.

We do not knowingly collect personal information from children under 13 for the purpose of creating accounts, processing orders, or marketing directly to them.

If you believe a child has provided personal information to us, please contact us so that we can evaluate and, where appropriate, delete the information.

17. DIETARY AND PRODUCT INFORMATION

Mama Claudia’s offers Keto, Low Carb, and Gluten-Free baked goods and provides product and nutritional information on the Website.

Product information is provided for informational purposes and may change.

Customers should review the ingredient list and nutritional information for the specific product before purchasing.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Although many of our products are popular among people following particular dietary lifestyles, including keto, low-carb, or gluten-free lifestyles, customers with medical conditions or specific dietary requirements should consult an appropriate healthcare professional before consuming our products.

18. ALLERGENS AND CROSS-CONTACT

We make efforts to provide accurate ingredient and allergen information.

However, our bakery environment may handle ingredients that are known allergens.

Because ingredients and manufacturing processes may change, customers with severe food allergies should review the current ingredient and allergen information before ordering and contact us with questions before purchasing.

If you have a severe or life-threatening food allergy, please contact us before placing an order so that we can provide the most current information available.

19. FRESHNESS, STORAGE AND FOOD QUALITY POLICY

Mama Claudia’s products are freshly baked in small batches and are made without unnecessary artificial preservatives. Because of this, our products may have a shorter natural shelf life than commercially manufactured baked goods containing preservatives.

Our Website states that products are freshly baked and that shipping is scheduled around baking days to help preserve freshness.

Bread

For maximum freshness:

  • Refrigerate bread promptly after receiving it.

  • Our current Bread Club guidance recommends refrigeration for up to 7 days.

  • If you will not consume the bread within that period, freeze it while properly sealed.

  • Frozen bread may be stored for up to 3 months for longer-term storage.

  • Thaw individual slices as needed.

These storage recommendations are based on our current product guidance and may be updated as recipes, packaging, or production methods change.

Other baked goods

Cookies, muffins, brownies, loaf cakes, meringues, dinner rolls, and other baked goods may have different freshness periods depending on their ingredients, moisture content, packaging, and storage conditions.

The freshness period for a particular product should be determined by the storage instructions and/or freshness information provided with that product or order.

Unless otherwise stated for a particular product, customers should:

  • Keep products sealed when not being consumed.

  • Store products according to the instructions provided with the order.

  • Refrigerate products when specifically instructed.

  • Freeze products when recommended for longer storage.

  • Avoid leaving products in excessive heat or direct sunlight.

  • Promptly bring delivered products indoors after delivery.

Shipping and freshness

Our baked goods are fragile and freshly made. We carefully package orders to help protect their quality during transit.

Once a package has been delivered, Mama Claudia’s cannot control:

  • Outdoor temperatures

  • Time a package remains outside

  • Delayed retrieval of a package

  • Improper storage

  • Exposure to excessive heat

  • Exposure to freezing temperatures

  • Damage caused after delivery

  • Conditions inside the customer's home

Customers are responsible for promptly receiving their packages and following the storage instructions provided.

For food-safety reasons, customers should not consume a product if they believe it has been improperly stored or otherwise compromised.

The FDA recommends prompt refrigeration of foods that require refrigeration and emphasizes that proper temperature control is important for food safety.

Important freshness statement

Freshness is not the same as food safety.

A product may lose quality, texture, flavor, or freshness before it becomes unsafe, while improper storage can create food-safety concerns before obvious spoilage is visible.

When in doubt about the safety of a food product, do not consume it.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Effective Date” at the top of this policy.

We encourage you to review this Privacy Policy periodically.

21. CONTACT US

If you have questions about this Privacy Policy, want to make a privacy request, or have questions about how we handle your information, please contact us.

Mama Claudia’s Keto and Gluten Free Bakehouse
21957 US Highway 19 N
Clearwater, FL 33765
United States

You may also contact us through the Contact page on our Website.