Shipping policy

Order Processing

Mama Claudia’s products are freshly prepared and packaged with care. Orders are processed during our normal business days. Processing time is separate from the estimated carrier transit time displayed during checkout.

To help protect freshness, we schedule shipments early enough in the week to reduce the likelihood of packages remaining in transit over a weekend. Orders received too late for the current shipping cycle may be held until the next available shipping day.

Shipping Rates

Shipping charges are calculated and displayed during checkout based on the destination, package, and available shipping method.

Orders of $99 or more qualify for free standard shipping when the destination is eligible under the shipping options shown at checkout. Orders below $99 are charged the applicable standard shipping rate. Any applicable handling charge is displayed before the customer completes payment.

Estimated Delivery

An estimated delivery range is displayed during checkout when available. Estimated delivery dates begin after an order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier disruptions, incorrect addresses, and other circumstances outside Mama Claudia’s control may affect delivery.

Freshness and Storage

Mama Claudia’s products are perishable. Customers should retrieve delivered packages promptly and follow the storage instructions provided with the product or displayed on its product page.

Product quality may be affected when a package is left outdoors, exposed to extreme temperatures, or not collected promptly after delivery.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout. Please contact Mama Claudia’s as soon as possible if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered processing. Additional shipping charges may apply when a package must be redirected or reshipped because an incorrect or incomplete address was provided.

Damaged, Incorrect, or Unsatisfactory Orders

If an order arrives damaged, incorrect, or in an unacceptable condition, please contact Mama Claudia’s as soon as possible after delivery.

Include the order number and clear photographs of:

- The affected product
- The inside and outside of the packaging
- The shipping label

Each report is reviewed individually. Depending on the circumstances, Mama Claudia’s may provide an appropriate replacement, store credit, or refund in accordance with the published refund policy.

Lost or Delayed Packages

Carrier tracking may occasionally show a package as delivered before it is located by the recipient. Customers should check the delivery area, ask other household members, and contact the carrier when appropriate.

If the package remains missing or tracking has not updated for an unusual period, contact Mama Claudia’s with the order number and tracking information so the shipment can be reviewed.

Local Delivery and Store Pickup

Local delivery and store pickup are not currently available through online checkout. If these services become available, the eligible area, schedule, fees, and instructions will be displayed during checkout.

Contact Us

For questions about an order or shipment, use the contact information published on the Mama Claudia’s website. Please include your order number when contacting us about an existing order.

Mama Claudia’s Keto and Gluten Free Bakehouse
AskMama@mamaclaudias.com
21957 US Highway 19 N
Clearwater, FL 33765
United States